Straightforward shipments with complete documentation often clear within the same day; clearance can take longer if additional approvals are required for regulated goods, or if documentation needs correction.

As a baseline you'll need a commercial invoice, packing list, and Bill of Lading or Airway Bill; depending on the goods, a certificate of origin or specific regulatory approval may also be required.

Yes, we handle the specific documentation required for goods moving into, out of, or between UAE free zones such as JAFZA and DAFZA, and mainland UAE.

Yes, for regulated categories like food, cosmetics, electronics or medical items, we coordinate with the relevant UAE authority to obtain the required approval alongside the standard customs declaration.

We can handle customs clearance as a standalone service, or bundle it with onward road, air or sea transport and last-mile delivery — whichever fits your existing supply chain.

We coordinate directly with the inspecting authority, ensure documentation is available on request, and keep you informed of the outcome and any resulting timeline impact.

Yes, with a valid authorisation (such as a customs power of attorney or delivery order endorsement) we handle the clearance process on your behalf without requiring your physical presence.

Yes, we support ATA Carnet processing for goods entering the UAE temporarily, such as exhibition materials, professional equipment or trade samples.